How do I edit an active automation?
Enter the automation and press the Pause and edit button at the top-right corner. After you've made the adjustments, make sure to click the Start button to reactivate the automation.
You can read more about how to edit an automation here.
Can I delete an automation?
No, but you can archive the automation. Started automations need to be paused before they can be archived.
How do I archive an automation?
Hover over the specific automation from the automation overview, and click on Actions → Archive to the right.
Can I see who opened and did not open my automation?
No, but we display each automation's average open and click rate.
Can I choose the send-time for my automation?
This is available for booking automations (hospitality customers) and is configured when you create the automation rules.
Event automations are sent X days before/after the event, at the same time as the event start time.
Birthday automations are sent every day at 8:00 a.m.
Event automations
Can I include the event image automatically?
No, not at the moment. It needs to be entered manually.
What event and order merge tags are available for my ticket system?
Click on your ticket system to find out: