Below, we specify some data points imported into MarketHype through the AXS integration. If you have any questions about other data points, please get in touch with our success team in the chat or email success@markethype.io.
Event and order data
How often is order data updated? | Every hour |
What events are updated? | All upcoming events, both with and without sales on them |
Are historical events updated? | No. Historical events and data are imported when you get started in MarketHype. After that, only upcoming events are updated |
Are reserved tickets imported? | No |
Does the ticket price include the service fee? | If the service fee is included in the ticket price in AXS |
What happens if a cancellation occurs? | The contact is still part of your MarketHype, but the purchase will be withdrawn and not part of the sales figures anymore or automation et.c. |
Are event images imported? | Yes, if they are available in the integration |
How often are event images updated? | Once every day |
Contact details
Are personal identification numbers imported? | No |
What happens if a contact/profile gets updated or anonymized in AXS? | Nothing happens in MarketHype. Contact details are only updated automatically when they are part of a purchase order |
Event tags
What are their definition of Event tags? | Tags |
How often is Event tags set in Tickster updated? | Once every day |
Are new event tags set on historical events in Tickster updated? | No, only upcoming events are updated |
Products
Are products (add-ons) imported? | No |
How often are products updated? | No |
Merge tags available for automated emails and SMS
The following merge tags are available for all events as long as they are available in the integration. Read more about merge tags here.
Event name | ✔️ |
Event start date | ✔️ |
Event end date | ✔️ |
Event venue name | ✔️ |
Event venue area | - |
Event URL | ✔️ |
Order date | ✔️ |
Order URL | - |
Order ID | ✔️ |