Two-factor authentication (2FA) adds an extra layer of security to your account by requiring more than just your password to sign in - such as a one-time code from an authenticator app or SMS.

It keeps not just your account safe, but all the customer and order data across your organization.

2FA is required for all MarketHype users. The first time you sign in, you'll be prompted to set it up.

When you're prompted to set up 2FA, you choose one of these methods:

Once your first verification is successful, you can continue working in MarketHype.

Download the Auth0 Guardian app to your mobile device. Scan the QR code with the app, then approve the request in the app.

Download an authenticator app of your choice to your mobile device. Scan the QR code with the app, then enter the one-time code it generates.

Enter your phone number, and a verification code will be sent to you by text.

You can change your 2FA method whenever you need to - for example, if you get a new phone.

Click on your organization name in the top-right corner, go to Your profile → Account security, and click Change method, then follow the steps.

In your organization settings, you can see whether each user has 2FA enabled. Click your organization name in the top-right corner and go to Organization Settings → Users.

If you have questions or need support, contact us at success@markethype.io. Please send the email from the address your MarketHype user is registered with so we can verify it's you.